Mistakes Contractors Make With Insurance Companies

Failure to understand the adjuster’s background.  Most adjusters are not contractors.  Gently coaching and teaching them will make the entire process go more smoothly and may create an ongoing professional relationship.

Not knowing where the adjuster is in their professional life.  Many adjusters are recent college graduates who were given a six week training class on structural components before beginning their career as an adjuster.  Not only are many new to construction, but they are also new to the professional world.  Proceed gently.

Creating an adversarial relationship.  Adjusters are neither your enemy nor your friend.  Their job is to solve the claim quickly and fairly.  Leading, directing and educating the adjuster will create alliances that will benefit you for years to come.

Not understanding the insurance estimation process.  Insurance companies must work within their own internal estimating guidelines and procedures. Many times the adjuster will ask you to make changes because their supervisor requires a certain look and feel to the estimate, not because they are trying to be controlling or difficult.

Not praising as fast as you complain.  Adjusters are on a career path, just as every other professional, and a little genuine recognition goes a long way.  If you come across an adjuster doing an exceptional job then let his or her supervisor know they are doing a good job.